FAQ

Be sure you are typing in the username/password exactly as you did when registering your account. Your username and password is case sensitive, so check to make sure the Caps Lock button isn’t on. Make sure you’ve confirmed your account through the link that was sent to you when you signed up.

In the admin sidebar, click on “My Profile” in the Account section.
You are required to enter your current password at the bottom of the page whenever you make changes.To change your password, enter the new password in the field above your current password.

Your training manager, or whoever has ordered your online training, will have a record of all courses you are supposed to be registered for. Please contact them to confirm your required courses.
They will have to invite you to take training via email or enrollment key.
The email invite will be sent to the email address attached to your personal account. If you don't already have an account, it will be sent to the email address you have provided to your training manager.
Please ensure you have access to this email address, and check your spam folder if you don't see it in your inbox.

To take our courses, we recommend using the latest version of your favorite browser (Mozilla Firefox, Google Chrome, Safari or Edge) on your PC or Mac computer.

Each chapter is loaded completely before you begin a lesson. If you have a dial-up connection this will take longer than if you have a high-speed connection. You may have to delete your cache/history, and should close any other applications or programs that are open.

Are you trying to do the course on an Apple device or an Android device? Our courses use Adobe Flash, which is not supported by iPad or iPhone. Our courses do not run well on Android OS-based phones or tablets, due to the use of Adobe Flash.
Do you have the latest version of Adobe Flash Player installed? If not, please click here to download.

Your browser security could be blocking the course player. First do a cache clean, then watch for these security messages:

Internet Explorer 10: Is there a pop up at the bottom of the screen that says “Only secure content is displayed”? You will need to click “Show all content”.
In older Internet Explorer versions the pop-up asks “Do you want to allow ONLY the content that was downloaded securely?”. You must click “NO”. If you click “Yes” you are asking the browser to block the content. If you have already chosen "Yes", clean your cache and choose "No" when you see the security message.

Mozilla Firefox: A shield symbol appears in the address bar (top left). You must left-click on the shield, and disable protection on the page.

Google Chrome: A shield symbol appears in the address bar (top right). You must left-click on the shield, and allow the unsafe script to load.

When you click on a course lesson, it will open in a new window or tab. You may encounter some difficulty in opening the courses if your browser is set up to block pop-ups. Typically you can solve this problem by allowing (or "whitelisting") the current site in your ad blocker settings.

In Internet Explorer, Pop-up Blockers are typically turned on and set to the medium setting, which means it will block most automatic pop-ups. The default settings for the pop-up blocker allows you to see pop-ups that are opened when you click a link or button on a website. Pop-up Blocker will also play a sound and show the Information Bar when a pop-up is blocked.

• Open Internet Explorer.
• On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
• Turn off the Internet Explorer Pop-up Blocker to disable entirely, or else adjust these settings so that it works the way you want it to.

Google Chrome

• Click the Chrome menu on the browser toolbar (three vertical dots at the top right of the browser window).
• Select More Tools > Clear browsing data.
• In the dialog that appears, select the checkboxes for the types of information that you want to remove (at minimum, choose "Empty the cache").
• Use the menu at the top to select the amount of data that you want to delete. Select "Beginning of time" to delete everything.
• Click "Clear browsing data.
• "Refresh your browser (F5 on Windows, Cmd + R on Mac).

Mozilla Firefox

• At the top of the Firefox window, click on the Firefox button and then select Options.
• Select the Advanced panel.Click on the Network tab.
• In the Cached Web Content section, click Clear Now.
• Click OK to close the options window.Refresh your browser (F5 on Windows, Cmd + R on Mac).

Safari

• Click the Safari menu in the top right corner and click on Preferences.
• In the window that appears, click Advanced and check the box that says "Show Develop menu in menu bar." Close the preferences window.
• In the top menu bar, click Develop > Empty cache.

Edge

• Click on the gear wheel icon in the top right corner and select Tools > Safety > Delete browsing history.
• Choose the types of data or files you want to remove from your PC, and then select Delete.
• This may take several seconds or several minutes, depending on the last time your computer's cache was cleaned.
• Refresh your browser (F5 on Windows, Cmd + R on Mac).

You will need to contact us to make those types of changes. We will also need to update your certificate in our system.

To print certificates, go to “My Certifications” in the sidebar. Click “View” on the certification you wish to print, then either “Export Digital Badge” or “Print Wallet Certificate”.

The course is designed to be fully completed before a certificate can be printed, to ensure that the student has adequately reviewed the material. There is no option to only complete a final exam.